14th October 2026
About Carestaff Solutions
"We are not here to simply fill gaps. We are here to support care properly." - Janine Jordan, CEO & Founder, Carestaff Solutions
Carestaff Solutions was built around a simple but deliberate conviction: that care is a responsibility, not a transaction. It shapes everything about how the business operates, including the fact that their consultants don't work on commission. In an industry where volume and speed often drive decisions, Carestaff has chosen a different model.
Operating around the clock from offices in London and the North West, Carestaff supplies temporary, permanent and complex care professionals to NHS trusts, private hospitals, care homes, supported living services, children's services, SEN settings and CQC-regulated home care. Around 250 to 300 candidates work through the business every week, across approximately 40 clients.
In healthcare and social care, the consequences of poor staffing are serious. A lapsed compliance document, an unsuitable candidate or a missed shift in the wrong setting carries real risk. Carestaff has built its reputation on making sure that doesn't happen.
Before Panther
"We were looking for something that truly understood the sector. We felt like we needed something more streamlined and 360."
Carestaff had used a couple of platforms before arriving at Panther, which the team ran on for around three years. None of them felt right.
The frustration wasn't one specific thing. The systems felt disjointed, and the team found themselves wanting something that genuinely understood the healthcare and social care sector rather than a generic recruitment platform that had been shaped to fit around it. For a business where compliance, continuity and candidate suitability are central to everything, that gap was a constant source of frustration.
The implementation
"We feel very supported. We've been confident in the system since we engaged and that confidence has grown."
The move to Panther was configured to reflect the complexity of how Carestaff operates. Running across multiple service types, client environments and compliance frameworks simultaneously, the business needed a platform that could handle different requirements for different settings without creating additional manual work for the team.
The team found their footing and have felt well supported since fully engaging with the platform and the Panther team behind it.
After Panther
"Compliance is definitely better and it does save time. The bookings and confirmations are easy to coordinate and visible. I would highly recommend Panther. It makes us more confident with our growth and business plan."
The difference for Carestaff comes down to two things: visibility and efficiency.
Bookings and shift confirmations are where the team notice it most. Shifts are easier to coordinate, confirmations are visible, and the team has a clear picture of what's happening across the business at any given time. For an agency running a round-the-clock operation, that's a major advantage.
Compliance has also improved. For Carestaff, it was never a back-office function. Placing a candidate whose documents have lapsed in a CQC-regulated setting or a children's service presents a significant safeguarding risk. Panther has made compliance management more reliable and less time-consuming. The overall picture is a business that runs more smoothly than it did before. Processes that were once disjointed now sit in one place, and the team has the visibility to manage operations with more confidence.
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